Privacy policy

This privacy policy sets out how Wades uses and protects any information that you give Wades when you use this website.

Wades is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Wades may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

  • Name and job title
  • Contact information including email address
  • Demographic information such as postcode.
  • Other information relevant to customer surveys and/or offers
  • Bank Details (used for processing sales – no bank details are stored on our systems, they are all processed by secure banking services (e.g. Sagepay, Verifone, Barclays Merchant Services).

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, for the following reasons:

  • Processing your orders.
  • Internal record keeping (records are kept for a minimum of six years for our legal obligations)
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting.
  • We may also use your information to contact you for market research purposes.
  • We may contact you by email, phone or mail.
  • We may use the information to customise the website according to your interests.
  • We will not contact you for marketing purposes unless you have given us your prior consent (as part of our General Data Protection Regulations)

Security

We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at shop@wades.co.uk

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send our manufacturer/supplier(s) credit suppliers for warranty and credit agreements.

You may request details of personal information which we hold about you under the Data Protection Act 1998 or the General Data Protection Regulations. A small fee will be payable. If you would like a copy of the information held on you please write to Wades 74/78 Great Whyte, Ramsey Cambridgeshire, PE26 1HU.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

If you think we are using your information incorrectly you have the right to complain to the Information Commissioners’s Office by calling their helpline 0303 123 1113 or going to their website https://ico.org.uk

Happy customers

Great old fashioned family run store with a surprisingly large range of products from tvs to toys to trowels (and many other garden implements). Always good prices on electrical goods and free delivery locally (often the same day if you're desperate). If there's anything you need for the home or garden #trywadesfirstmate.

5

Smiley Bean (via Google)

Very helpful and friendly staff. Nothing is ever too much trouble for them.

5

Julie M (via Google)

Can’t get better, if they haven’t got it, which would be unlikely, Luke will make sure he gets it if he possibly can. Great service and great prices #trywadesfirstmate

5

Cheryl-Anne (via Trustpilot)

Good, helpful assistant. Nothing to much bother.

5

Caroline Gough (via Google)

An Aladdin’s cave, seems to have everything apart from food. Treats customers as if they’re special and service provided is second to none. Nothing is too much trouble. A Ramsey treasure

5

Mavis Ringe (via Google)

Brilliant family run shop great service! Wouldn’t go anywhere else!!

5

Lois Gammons (via Trustpilot)

Really helpful. Great service

5

William Noble (via Google)

Superb local hardware shop and just has ‘everything’. Always provides the most exceptional, helpful, friendly, efficient and professional service. Wades is the fourth emergency service for the local community! The best shop in town by far! Keep up the amazing work Wades, we would be lost without you #trywadesfirstmate

5

Louise smith (via Google)

Lovely welcoming staff that are always willing to help. Great and handy place to have in our little town

5

Vikki (via Google)

Wades is a fantastic asset to our town. The service, product knowledge and variety are all excellent. I’ve bought everything from TV’s, Sonos kit, fridge, gardening gear to tools and hardware - it’s amazing :)

5

Darren (via Trustpilot)

Great hardware and household appliances reasonably priced

5

Wayne Smallwood (via Google)

Excellent staff good service they go out of they way to help nothing to much trouble great all round shop thank you

5

Diane Newman (via Trustpilot)

Great people, great service

5

Aiden Steels (via Trustpilot)

Great customer service

5

Laura Watson (via Google)

Love them! Although I had used them occasionally before lockdown, they came into their own during and after it. They have such a diverse range of goods and have always had what I wanted at a fair price. Also, they provide great customer service. They are now my DIY bits and bobs of choice.

5

Graham Brewer (via Trustpilot)

Good honest family owned business who do all they can for their customers if they haven’t got it they will get it for you keep up the good work

5

Steve Cooper (via Trustpilot)

Range of goods is unbelievable, staff knowledgeable on all their products and a very friendly #trywadesfirstmate

5

Derek Lines (via Google)

Fitter was most helpful, cheerful and a pleasure to deal with. Plumbed in washing machine and explained how it worked. Excellent!!

5

Jean Livett (via Google)

Wades has the most varied stock of any independent shop I know. If there is something they don’t have they will try their best to get it for you. When the Town was in lockdown they delivered free to your door even if you only wanted a bag of screws. Over the years I have made many purchases from Wades, including washing machine, TV, fridge, Dyson vacuum cleaner and various hardware items.
Their service and attention to the smallest detail is second to none. Well done Wades Keep up the good work.

5

L Cade (via Trustpilot)

Great team Great Service

5

Jon Buckwell (via Google)

Really amazing service and from such a helpful business as Wades which go that extra mile. Ordered a fridge at 11.15 am today unbelievably it was delivered to Wisbech at 12.30pm. Thank you so much.

5

D CB (via Google)

Very helpful staff always the place to go if you need anything electronic or just some advice on DIY

5

Mr Michael Whitworth (via Trustpilot)

Great service from this Company, friendly, helpful staff and quality products.

5

Doreen Western (via Trustpilot)

Great customer service.

5

Hannah Abblitt (via Google)

Brilliant service tv Ariels sorted and purchase of new Sony tv would recommend

5

Nigel Armstrong (via Google)

Always brilliant service. Lots of products on offer and if they haven’t got it they can probably get it. Free delivery. Great team. #trywadesfirstmate

5

Sharon Wass (via Trustpilot)

Popped in this morning looking carpet shampoo for a Vax Upright cleaner. Didn’t have the exact one I needed but recommended an alternative. Great price, great service and a great local community asset!

5

Shaun Nixon (via Trustpilot)

Excellent professional service purchased Samsung 65 tv and Linsar hover keep up the good work

5

Jon Close (via Google)

Great service, great staff, great shop.

5

Trish Hinkle (via Trustpilot)

Very helpful, family run business, have everything you need in one store for your household items and garden. Even have birthday cards and small gift area

5

Vanessa McQ (via Google)

The shop and staff go above and beyond with knowledge and help I have previously purchased large items fridge freezers, washing machines, tv's with quick delivery and installation and then lights for garden its a treasure trove of a shop with items you didn't realise they did... Well worth a look and a shop excellent shop and staff.

5

Sally (via Trustpilot)

Wades provide a fab service & have a wide array of stock from electrical goods to DIY items, and from garden essentials to children’s toys & paddling pools. All of the staff are incredibly helpful, and provide service with a smile. Highly recommended.

5

Emma Colam (via Trustpilot)

Have used Wades for all our appliances and advice.Ramsey based been here for years. Very helpful and knowledgeable. If items in stock usually delivered same day. Can’t fault them

5

Val (via Trustpilot)

Wades is the best kind of local shop, giving superb advice, after service and matched, sometimes bettered prices. Back to the high street for us, Amazon is a secondary choice from here on. Luke is a real gent, and the whole team are brilliant. #trywadesfirstmate

5

Wyshwood Studio (via Google)

Excellent service, at the beginning of lock down I purchased a washing machine. It was delivered to my back door within two hours, due to the pandemic restriction Wades were unable to enter the house therefore my husband fitted the machine. From purchase to completing first wash about three hours.

5

Margaret Edwards (via Trustpilot)

Lois has supplied us with a variety of items. A truely old fashioned family service.

5

Joan Twite (via Google)

Absolutely outstanding local company that will go above and beyond to help their customers.

5

Rhys Humphrey (via Google)

I would always try Wades first for excellent choice and service. Amazing range of goods and services and their daily updates kept us all informed of stock during lockdown. Have made many varied purchases over the years and would highly recommend Wades for all DIY, hardware and electrical goods.

5

Fiona Wharton (via Trustpilot)

Wades has been priceless to me during Covid 19 delivering items needed to a relation I have been unable to visit. They cheerfully go the extra mile to help.

5

Julie Clarke (via Trustpilot)

Great place for those little or big things from plugs to plasma TVs. Friendly knowledgable staff

5

Colin Young (via Google)

What can I say ?? What a GEM of a shop for us locals, this Family run shop will pull out all the stops to service and supply your needs 😍 I always try Wade's first 😀 #trywadesfirstmate keep up the good work guys

5

Stuart Harper (via Trustpilot)

Great hardware store, like an Aladin’s cave! Great customer service, nothing is too much trouble. If they don’t stock it a product they’ll order it in for you. 👍

5

Customer (via Trustpilot)

I ordered a tumble dryer yesterday afternoon. Luke was great, helping with the finance, I didn't even need to go into the shop. It was delivered and installed by 10am today. Faultless customer service.

5

James Millner (via Trustpilot)

Great service. Ordered a fridge freezer at lunchtime and it was delivered the same afternoon. Couldn’t have asked for better service. Would always rather buy local and support local business where possible. Thanks very much 👍👍

5

Josh Beaumont (via Google)

Fantastic service throughout the family Run Business always

5

Mandy Juniper-Cox (via Trustpilot)

Always helpful..... Support local business. #TryWadesFirstMate

5

Darren Edwards (via Google)

Lovely helpful staff, nearly always have what you want and speedy delivery.

5

Sue Bateman (via Google)

Such a great asset to have locally. We’ve had TV’s, audio, washing machines and fridges from them; great service and advice each time. Price matched to large (and online) retailers without asking and delivered super fast. A proper Aladdin’s cave of everything you could ever need :)

5

Darren H (via Google)

I’ve used Wades many times over the years. There’s a great choice of products, with knowledgeable staff. The staff are always friendly and professional. I would have no hesitation in recommending Wades to anyone.

5

Chris Dobson (via Trustpilot)

Fabulous customer service. Excellent range of stock. Nothing too much trouble. #trywadesfirstmate

5

Amanda (via Trustpilot)

Been into wades a few times for different things, always friendly helpful staff and nothing is to much for them to help you with :)

5

Hayley Redding (via Google)

I needed a chest freezer but they were out of stock, I was told when they would be getting some in and that they could deliver the same day they came in. Excellent customer service.

5

Meryl Cheney (via Trustpilot)

Great service, friendly, helpful & knowledgable. Nothing’s too much trouble. Competitive prices and a flexible delivery service. Vast range of products too. Definitely our first port of call for all of our home needs!

5

Nadia R (via Google)

This local store just have everything, and if they haven’t got it they will try and get it for you. Service is wonderful and they will go that extra mile to help where they can. We are so lucky to have them in Ramsey!

5

Liza Webster (via Trustpilot)

Friendly and helpful place

4

Daryl Williams (via Google)

Absolutely amazing place!!!! wonderful staff wonderful service amazing choices #trywadesforstmate

5

Valerie Lenton (via Trustpilot)

A fabulous family run business that has served the local community for years. They should win an award for the way they have stepped up to the challenge throughout the covid 19 pandemic.

5

Mel Clarke (via Google)