Terms & Conditions

Please read these terms and conditions with care prior to using this site. In using this website you are deemed to have read and agreed to the following terms and conditions. If you do not agree to these terms of use, please do not use the site.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: “Client”, “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. “The Company”, “Ourselves”, “We” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing English Law. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Privacy Statement

We are committed to protecting your privacy. Authorized employees within the company on a need to know basis only use any information collected from individual customers. We constantly review our systems and data to ensure the best possible service to our customers. Parliament has created specific offences for unauthorised actions against computer systems and data. We will investigate any such actions with a view to prosecuting and/or taking civil proceedings to recover damages against those responsible

Confidentiality

We are registered under the Data Protection Act 1998 or the General Data Protection Regulations and as such, any information concerning the Client and their respective Client Records may be passed to third parties. However, Client records are regarded as confidential and therefore will not be divulged to any third party, other than [our manufacturer/supplier(s)/credit suppliers and] if legally required to do so to the appropriate authorities. Clients have the right to request sight of, and copies of any and all Client Records we keep, on the proviso that we are given reasonable notice of such a request. Clients are requested to retain copies of any literature issued in relation to the provision of our services. Where appropriate, we shall issue Client’s with appropriate written information, handouts or copies of records as part of an agreed contract, for the benefit of both parties.

We will not sell, share, or rent your personal information to any third party. Any emails sent by this Company will only be in connection with the provision of agreed services and products or offers connected with our company.

Disclaimer

Exclusions and Limitations

The information on this web site is provided on an “as is” basis. To the fullest extent permitted by law, this Company: excludes all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or the Company’s literature; and excludes all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages.

This Company does not however exclude liability for death or personal injury caused by its negligence. The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer are affected.

Stock Availability

Whilst we endeavour to keep up to date information available on This Site in relation to stock availability, it may occasionally become out-of-date pending updating and we accept no responsibility for inaccuracies in This Site that arise as a consequence. Similarly, manufacturers from time to time make specification changes or withdraw product lines, and we accept no liability if we are unable to supply Product(s) ordered by you as a consequence. If you have already paid for the relevant item, you will be issued with a full refund.

Placing Orders

If you wish to buy Product(s) through This Site then you should follow the procedure specified in This Site.

After placing an order, and once payment has been authorised, you will receive a Sales Confirmation via email acknowledging that your order has been received. Acceptance of your order will be by contact from WADES confirming that the Product(s) you have ordered are available for delivery.

The contract between you and us (the Contract) will only be formed when a Sale Confirmation is sent to you and payment has been received. The Contract relates only to those Product(s) whose availability for dispatch is confirmed in the Sale Confirmation. We are not obliged to supply any Product(s) which may have been part of your order until the availability for dispatch of such Product(s) has been confirmed in a Sale Confirmation.

If you wish to cancel your order, this will need to be done by 12pm the working day prior to your delivery date (Mon-Sat), or delivery will be made. Any returns after this time will be liable for a collection charge.

Returns will be signed for by both WADES representative, and you the customer on collection or delivery to WADES premises, at which time, any missing accessories will be noted and we will make a deduction from the refund due.

You will be informed as soon as possible if for any reason Product(s) ordered by you are not available for supply. Where you have already paid for the Product(s), you will then be issued with a full refund or an alternative product.

Payment

Sage Pay or Hitachi Capital Consumer Finance will handle all payment methods. All goods remain the property of the Company until paid for in full.

No goods will be despatched unless an agreement for credit is made in line with our finance/credit company full terms and conditions policies or paid for in full.

Cookies Policy

To make full use of the online shopping and personalised features on wades.co.uk, your computer, tablet or mobile phone will need to accept cookies, as we can only provide you with certain personalised features of this website by using them.

Our cookies don’t store sensitive information such as your name, address or payment details: they simply hold the ‘key’ that, once you’re signed in, is associated with this information. However, if you’d prefer to restrict, block or delete cookies from wades.co.uk, or any other website, you can use your browser to do this. Each browser is different, so check the ‘Help’ menu of your particular browser (or your mobile phone’s handset manual) to learn how to change your cookie preferences.

Cancellation Policy

Change or cancel an order

We’re sorry that in most circumstances it’s not possible to make changes to your order once you’ve placed it.

To add products to your order, please place a new order for these items.

To change details of your delivery address, remove items from your order or cancel it completely, please contact WADES for advice on 01487 813537 or email us here at shop@wades.co.uk (to arrange returns only). Please be ready to quote your order number and order date.

If your order has already been despatched or delivered, then you’ll need to follow our Returns procedure in the event of any unwanted products, or return them to WADES.

There are some products which we cannot cancel, refund or exchange, including perishable and made-to-order items: see below for more details.

Consumer Contracts Regulations 2013

This legislation offers you the following cancellation rights when you buy online or by phone

You are entitled to cancel your contract if you so wish, provided that you exercise your right no longer than 14 days after the day on which you receive the goods or services

You’re right to return products does not apply to goods made to your specification, that have been clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly

If you wish to exercise your right of cancellation, you are obliged to retain possession of the goods and take reasonable care of them

To exercise the right to cancel, you must inform us of your decision to cancel your contract by a clear statement, including details of your name, geographical address, details of the order you wish to cancel and, where available, your phone number and email address

You can cancel by email: shop@wades.co.uk or call 01487 813537

If you decide to cancel, you should return the goods to us at your cost within 14 days of such cancellation and we will reimburse to you (by the method used to pay for the original transaction) the amount in relation to goods to which cancellation rights apply. This includes the cost of delivery (except for the supplementary costs arising if you choose a type of delivery other than our standard and least expensive method of delivery)

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement no later than 14 days after the day we receive back from you any goods supplied.

Please find below the list of current prices for any missing accessories, together with the Product(s) returns. The prices shown below are per each missing item. WADES reserve the right to change these prices in the future in the event of an increase in the prices charged to WADES . All Product(s) are checked on return to WADES. In the event of the Product(s) being used, or accessories being missing and identified, a full refund will not be processed. In some cases the cost of the replacement item may exceed those shown below and we reserve the right to charge accordingly.

Missing Accessories

Consumer Electronics

• Remote control – £70
• Cables – £20
• Active 3D glasses – £70
• Passive 3D glasses (two pairs) – £20
• Desk Top stands – £130
• User Manual – £10

Major Domestic Appliances

• Washing machines & Dishwasher hoses – £20
• Fridge/Freezer/ Fridge freezer, internal accessories – £25
• Cookers & Hobs internal accessories – £25
• Cookers & Hobs external accessories – £25
• User Manual – £10

Product Returns  or Failed Delivery

Consumer Electronics

LCD/LED/Plasma TV up to 37″

• New, boxed and in original condition – £40
• New, and un-boxed – £50

LCD/LED/Plasma TV over 37″

• New, boxed and in original condition – £60
• New, and un-boxed – £70

All domestic appliances, (excluding American refrigeration and Range cooker)

• New, & boxed and in original condition – £40
• New, & un-boxed and in original condition – £50

Failed Delivery

We reserve the right to make a charge for failed delivery where the customer is not in when the item is delivered.

Product Return

Defective product

We do understand that occasionally you may experience a problem or have a defective product, and we are here to help. The first steps will be to see if we can resolve the situation. To do this you simply contact WADES who will be happy to help sort out any issues you have with your product. If the product is under 30 days old and we are unable to resolve the issue, they can arrange to have the product returned and a full refund, including delivery charges, issued. In some cases manufacturers qualified engineers will need to inspect the item to ascertain the fault before action can be taken, Unfortunately, if any accessories such as leads, remote controls, hoses or shelves etc are missing, you will be charged the cost of their replacement.

Refunds Policy

Any item you need to return within the first 14 days the item must be in its original packaging – unused – and in perfect condition, If items returned are not perfect they might not be credited/exchanged/replaced or a reduction for damage/missing parts etc may be made.

Any items returned after 14 days may be repaired if possible.

If a return is brought in to WADES for credit/exchange/replacement a copy of original paperwork/invoice will be required,

When an item is return by post/carrier postage will be credited at the rate it was sent out on, no extra postage will be paid unless this is arranged before the item is sent back.

Any credits will be paid within 14 days, the first day starts when item is received.

If item was purchased with a card original card must be used to return any credit.

Availability

Unless otherwise stated, the services featured on this website are only available within the United Kingdom, or in relation to postings from the United Kingdom. All advertising is intended solely for the United Kingdom market. You are solely responsible for evaluating the fitness for a particular purpose of any downloads, programs and text available through this site. Redistribution or republication of any part of this site or its content is prohibited, including such by framing or other similar or any other means, without the express written consent of the Company. The Company does not warrant that the service from this site will be uninterrupted, timely or error free, although it is provided to the best ability. By using this service you thereby indemnify this Company, its employees, agents and affiliates against any loss or damage, in whatever manner, howsoever caused.

Links to this website

You may not create a link to any page of this website without our prior written consent. If you do create a link to a page of this website you do so at your own risk and the exclusions and limitations set out above will apply to your use of this website by linking to it.

Links from this website

We do not monitor or review the content of other party’s websites which are linked to from this website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us and should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave our site & to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them. This Company will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.

Copyright Notice

Copyright and other relevant intellectual property rights exists on all text relating to the Company’s services and the full content of this website.

This Company’s logo is a registered trademark of this Company in the United Kingdom and other countries. The brand names and specific services of this Company featured on this web site are trade marked

Force Majeure

Neither party shall be liable to the other for any failure to perform any obligation under any Agreement which is due to an event beyond the control of such party including but not limited to any Act of God, terrorism, war, Political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or manmade eventuality outside of our control, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen. Any Party affected by such event shall forthwith inform the other Party of the same and shall use all reasonable endeavours to comply with the terms and conditions of any Agreement contained herein.

Waiver

Failure of either Party to insist upon strict performance of any provision of this or any Agreement or the failure of either Party to exercise any right or remedy to which it, he or they are entitled hereunder shall not constitute a waiver thereof and shall not cause a diminution of the obligations under this or any Agreement. No waiver of any of the provisions of this or any Agreement shall be effective unless it is expressly stated to be such and signed by both Parties.

General

The laws of England and Wales govern these terms and conditions. By accessing this website [and using our services/buying our products] you consent to these terms and conditions and to the exclusive jurisdiction of the English courts in all disputes arising out of such access. If any of these terms are deemed invalid or unenforceable for any reason (including, but not limited to the exclusions and limitations set out above), then the invalid or unenforceable provision will be severed from these terms and the remaining terms will continue to apply. Failure of the Company to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision. These Terms and Conditions shall not be amended, modified, varied or supplemented except in writing and signed by duly authorised representatives of the Company.

Notification of Changes

The Company reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. If there are any changes to our privacy policy, we will announce that these changes have been made on our home page and on other key pages on our site. If there are any changes in how we use our site customers’ Personally Identifiable Information, notification by e-mail or postal mail will be made to those affected by this change. Any changes to our privacy policy will be posted on our web site 30 days prior to these changes taking place. You are therefore advised to re-read this statement on a regular basis

These terms and conditions form part of the Agreement between the Client and ourselves. You’re accessing of this website and/or undertaking of a booking or Agreement indicates your understanding, agreement to and acceptance, of the Disclaimer Notice and the full Terms and Conditions contained herein. Your statutory Consumer Rights are unaffected.